Lecture Notes in Computer Science ISBN: 9783030449988 I3E (1) Responsible Design, Implementation and Use of Information and Communication Technology Lecture Notes in Computer Science 19th Conference on e-Business, e-Services and e-Society (I3E) 19th Conference on e-Business, e-Services and e-Society (I3E), Apr 2020, Skukuza, South Africa. pp.397-408, ⟨10.1007/978-3-030-44999-5_33⟩